[ORDER SOLUTION] Vaccine Development

[10 points] What type of process—project, job shop, flow shop, and continuous flow—would most likely be used to produce the following? Explain your reasoning describing why your selection is the best fit compared to other processes in one or two sentences. Gaming laptops Vaccine development Paper Small business loans Limited edition custom furniture [10 points] Explain the difference between customer-routed and provider-routed services with examples that you have encountered. Can you identify any improvements to these processes? [10 points] Pick one common process that you perform as a student. (registering for classes, financial aid application, etc.) How can you use the knowledge from this chapter, such as identifying bottlenecks, to improve the process? Explain in a paragraph (100-200 words). [10 points] At Phoebe General hospital during the COVID-19 pandemic, 14 patients per hour needs intensive care services. An intensive care nurses can handle 4 patients per hour. There are 4 intensive care nurses during any given shift. What is the nurse (labor) utilization at Phoebe? Fromthe patient’s and management’s perspective, do you think the number of nurses is sufficient? Why or why not? (You need to use utilization formula to calculate the utilization). [10 points] Georgia department of Labor receives 500 calls per hour for unemployment protection claims. Each customer service representative (CSR) needs, on average, 10 minutes per telephone call to handle an unemployment claim. The target utilization of CSRs is 80%. How many CSRs are required to handle the call volume? (Use utilization formula to calculate the number of servers). [10 points] At a drive-through bank teller there are two tellers on duty. Each teller can serve 12 customers per hour. The target teller utilization is 90%. How many customers can the served by the drive-through? (Use utilization formula). [10 points] A curbside pickup facility at a grocery store takes an average of 3 minutes to fulfill and load a customer’s order. On average 5 customers are in the curbside pickup area. What is the average number of customers per hour that are processed in the curbside pickup line? Show calculations. (Use Little’s law). [10 points] A quarantine center is being designed to quarantine incoming passengers through an international airport. On average, 100 passengers are selected to quarantine per day. The passengers need to be quarantined for 14 days. How many quarantine rooms (assume that each passenger needs a separate room) are required at the quarantine center? Show calculations. MGMT 3106: Management Science and Operations Management [10 points] What is re-shoring? Discuss how re-shoring can help a country during a global pandemic such as COVID-19. Your answer should be a paragraph 100-300 words. [10 points] ND Photography is photographer for private events. The owner/ photographer has expanded the business such that he does not have time to edit and re-touch the photos himself. He is considering of hiring an employee to edit the photos versus outsourcing the editing. If an employee is hired, the estimated fixed cost is $20,000 per year and the estimated variable cost of in-house photo editing is $0.25 per each photo. If the photo editing is outsourced, ND photography has to pay $1.00 per each retouched/ edited photo. ND photography needs to edit 25,000 photos, on average, per year. Should ND Photography outsource the photo editing? Show calculation. Explain your reasoning.

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