[SOLUTION] Online Student Services Evaluation Assignment

Online Student Services Evaluation Assignment Purpose: The purpose of this Assignment is to assess the online student services offerings at several institutions and report on the experience using the knowledge you have gained from this course. Instructions In 2000 and 2003, the Western Interstate Commission for Higher Education (WICHE) was funded by the U.S. Department of Education’s Fund for the Improvement of Postsecondary Education (FIPSE) to research best practices in online student services. The commission’s research team reviewed the websites of a broad cross-section of institutions, evaluating the provision of online student services and identifying exceptional practices. Imagine that you have been appointed to serve on a follow-up research team to assess the current state of online student services at several institutions across the country. Select and review 12 higher education institutions, two from each Carnegie classification (listed below). Prepare a 6–8-page report that evaluates each institution’s Web-based services. Use Burnett’s model of student services (Generations One through Four) to classify each institution, and explain your reasoning for each classification. Pages 10 – 21 of Innovation in Student Services: Planning for Models Blending High Touch/High Tech provide additional details on each of Burnett’s generational models. For this project, you will need to spend time online visiting and reviewing multiple student services areas on each institution’s website. The evaluation will be based upon what you experience as an online visitor. Carnegie Classifications: Associate’s Colleges Baccalaureate Colleges Master’s Colleges and Universities Doctorate-granting Universities Special Focus Institutions Tribal Colleges Additional information on Carnegie Classifications of Institutions of Higher Education can be found at the following website: Carnegie Foundation. Carnegie classifications of institutions of higher education.


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