[SOLVED] Laws of Confidence Case Scenario
Cheryl is your coworker at TelCom, a large cable and internet company. Youve both worked there for the past two years. Cheryl started out part-time in the collections department and is now a full-time customer service representative. Despite the occasional rude or angry comment from customers, Cheryl genuinely likes helping solve the customers problems.While her manager praises her for her patience and efficiency on calls, Cheryl has yet to earn the monthly sales bonus for selling customers additional services. This includes things like converting a service call into a service upgrade. Cheryl wants to earn more money and maybe move up in the company, but she feels uncomfortable and phony reciting the sales script. Whenever a customer tells Cheryl that theyre not interested in adding a premium channel or increasing their internet speed, she feels embarrassed that she even asked. She doesnt feel confident that she can persuade enough customers to upgrade their television or internet package to ever earn the bonus. She also worries that if she doesnt increase her sales soon, she will not be able to advance in the company and may even be fired. Cheryl knows youre taking this course and comes to you for advice on how she can build up her confidence at work.1. Write an introductory paragraph describing Cheryl and her situation. Introduce the four strategies youve used to let Cheryl know you have a plan to help her gain confidence at work. 2. Give an example of how Cheryl can use a strategy from Queen Latifahs second Law of ConfidenceBe Yourselfto help her build her confidence at work 3. Give an example of how Cheryl can use a strategy from Queen Latifahs third Law of ConfidencePush Yourselfto help her build her confidence at work 4. Give an example of how Cheryl can use a strategy from Queen Latifahs fourth Law of ConfidenceLearn from the Pastto help her build her confidence at work 5. Give an example of how Cheryl can use a strategy from Queen Latifahs fifth Law of ConfidenceBe Positiveto help her build her confidence at work. 6. Summary
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