[SOLVED] Customer Relationship Functionality

You are the CIO of a manufacturing firm. The CEO and CFO continue to express concern over the lack of integration among business processes within their functional business areas. The CEO and CFO believe the solution for this is an ERP system coupled with Supply Chain Management and Customer Relationship functionality.Both executives have heard negative reports from executives in other companies and from the press of failed ERP implementations. To avoid duplicating the same situation in their organization, the CEO and CFO request that you submit a Proposed Approach to Implementing an ERP System report. Ultimately, they want to determine if their company is ready for ERP.Your final deliverable should include the following content:·  A proposed approach to conducting a needs assessment /requirement gathering initiative.·  A proposed approach to evaluating ERP vendors and their software products’ fitness to meet your requirements. The requirements, at this stage, reflect the functional business processes that your firm needs to implement.·  A proposed approach to implementing the ERP system into a full production enterprise system.·  Proposed measurements to determine if the ERP implementation was successful.Your paper should be 15-20 pages in length and conform APA format. Include at least three scholarly references, in addition to the course textbook. The CSU-Global Library is a good place to find these references.

 

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