[SOLUTION] Complaint Letter and Inquiry Letter
Inquiry letter (scenario)As part of your application for an internship with (company of your choice) you are asked to include a letter of recommendation from one of your professors. You earned a good grade in (course of your choice) which you took three semesters ago with (professor of your choice). Although you were not one of the best students in the class, the professor did commend you for your group project. The company wants to know especially about your ability to work well with others. Write a letter to the professor asking for a letter of recommendation. You need a response within two weeks. 3. Letter of complaint (scenario)You are a manager of Smith Consultants and are dissatisfied with the software-supply company that developed your new customer-service database. The level of service and technical support to date has not met your expectations. The following are your complaints: Telephone calls from your employees to the companys technical support department are often not returned in a timely manner. Sometimes they are not returned at all. Software assistance personnel often blame your hardware for the problem; however, when consulted, the hardware representative reports that the problem is with the software. Promised monthly four-hour in-service training sessions have not been scheduled for the past three months. You are considering not paying the software provider the remaining 30% of the purchase amount. Your company has already invested thousands of dollars in the software system and would like to resolve the problem without losing the investment. Write a complaint letter.
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