Emotional Intelligence Reflection

Think about a time when you were in an awkward situation where better emotional intelligence could have been used by yourself or others (if you cannot think of anything, or if you have little to no work experience, take a scenario from the textbook or any TV show – The Office is a good place to start). Explain the situation, and talk about why achieving shared meaning was difficult in that situation – what were the barriers to achieving shared meaning in that exchange? Did you see signs of judger mindset/learner mindset or message-centered/listening-centered approaches to communication? What noise was present during the exchange? And finally, would you have done anything differently, knowing what you know now about EQ? Please keep your responses formal and professional, and do not use real names.

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